YOU’VE GOT QUESTIONS — WE’VE GOT ANSWERS
Before you settle on a Domiciliary Care Agency, make sure you’ve understood what its services entail. We know, it’s not an easy decision to make, and sometimes it can even get confusing. To make it easier for you, we have put together a list of answers to some of our most common questions. Take a look at the answers, and get in touch with us today if you can’t find what you need.
WILL MY FAMILY MEMBER ALWAYS RECEIVE CARE FROM THE SAME SUPPORT WORKER?
Our goal is to establish a long-term relationship with your loved one. Should your family want to request another Support Worker for any reason, we’ll search for a match until your family is happy.
We understand that a strong rapport and trust with a Support Worker is vital to a successful home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one Support Worker in a given week.
If your family requires multiple Support Workers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.
DO I PAY THE SUPPORT WORKERS DIRECTLY?
No. You (or an authorised representative) are only invoiced after the completion of services.
Usually, this happens weekly. You never have to pay Support Workers directly. And you’ll never be asked to pay an additional fee to any employee.
WILL I HAVE A CHOICE OF WHO COMES TO MY HOME?
Yes. We encourage your involvement in the decision-making process.
And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right Support Workers to you and your family.
However, you must be satisfied. We’ll never send a Support Worker who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in Support Workers.
WHAT ARE THE COSTS OF YOUR SERVICES?
Every family we serve receives a Person Centred Care Plan specific to their needs and budget.
Our services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home assessment to begin discussing a Person Centred Care Plan and the rates for each service on your plan.
We always provide a written contract prior to initiating services. Rates will never be increased without at least one month notice.
ARE YOUR SUPPORT WORKERS INSURED AND CHECKED?
Yes. Every Support Workers is a Care Unity employee. To help ensure the safety and well-being of our Clients, we perform a criminal history background clearance and then cover each Support Worker with general liability and workers’ compensation insurance.
HOW CAN I VERIFY A SHIFT WAS COMPLETED?
Support Workers and Clients complete time sheets which are filled out and signed at the end of each visit.
Our Support Workers also write up detailed notes that are kept in the Client’s home, so you have a written record of the services that have been provided on each visit, as well as the time of the Support Worker's arrival and departure.
Also, our itemised invoices are always sent after services are completed. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.
HOW IS THE PRIVACY OF MY PERSONAL INFORMATION MAINTAINED?
Your information is never sold to a third party under any circumstances.
In fact, only the office personnel and Support Workers who are directly involved in your services will have access to information related to the care of your loved one.
CARE UNITY SEEMS LIKE A GOOD CHOICE. WHAT’S THE NEXT STEP?
Contact our friendly team. We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular situation and how Care Unity might help.
Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding services and costs.
Then, we’ll begin putting together your Person Centred Care Plan and matching your loved one with the right Support Worker.
We pride ourselves on being able to respond to urgent care needs with speed, but without compromising on standards.